Help & SupportContact Us FAQ Help & Training Guides Partners Technology Integrations Fast Track Live Phone Support Training Center Avantus System FAQ AllBillingComplianceConsumer InformationCredit ScoringCustomer ServiceOrdering What do I need to do if my company moves to a new address? Will you accept a borrower’s check or credit card? How can I dispute incorrect information on my credit report? What are my rights under the Fair Credit Reporting Act (FCRA)? How are my credit scores determined? What is your refund/return policy? Do you offer online billing services? Can my account be setup to be paid automatically each month? What types of payment do you accept? Do you offer bundled or all-inclusive pricing? How will I be billed? How do multiple mortgage inquiries in a short time frame impact a potential borrower’s FICO® Score? Adverse Action Notices: What are my FCRA responsibilities to a consumer that experiences an adverse action due to information obtained from their report? Can I order a business, Canadian, or international credit report through Avantus? How do I reissue tax transcripts to Fannie Mae for Day 1 Certainty? How do I repull a previously frozen credit file? How do I request a non-traditional credit report? How can create a report invoice? How can I update a tradeline? What documentation is needed in the rapid update process? How do I request a rapid update? Why is my Operator ID disabled? How do I add a new StartMyApplication operator to my account? How do I reissue a report through Freddie Mac LP? How do I reissue a report through Fannie Mae DO/DU? How to Order Tax Transcripts in Calyx What are the scoring models used today? How do I remove a credit freeze to apply for a loan? What are your billing terms? How can Avantus help improve my borrower’s credit score? Fannie Mae LQI: How can I order a credit review before closing? How do I add a new operator to my account? How to Order Verifications in Encompass How do I order a credit report in the Avantus online ordering system?